Shipping Options:

Most of the orders are shipped via Postal Service with tracking information with delivery time estimated 6+ business days within Europe.

For qualifying countries Econt can be selected as delivery option.

We accept special carrier requests (FedEx, UPS, DHL, ect.) for orders over 200 euro.

Back-Ordered Items

Most orders are shipped within 24-48 hours. If an item is not in stock, we will ship the order when all items become available.

Combining Orders

We keep the rights to combine orders placed by one customer with the same shipping address. That allows us to upgrade the shipping method and to provide better customer service. If wish your consecutive orders not to be combined, please let us know.

Shipping Information Issues

If there is a shipping information issue and the customer is not able to assist us within 30 days, we keep the right to cancel the order or ship it to the customer’s Billing/ Shipping address using the basic shipping method.

Cancellations

Cancelled orders will be subject to a cancellation fee of 20% or 5 euro, whichever is higher. 



Payment Options

For online orders we accept the following payment methods: Visa, Mastercard, American Express, Discover and PayPal. We process order payments through the payment processing systems of PayPal – global leader in online payment solutions. We also offer payment via bank wire transfer and for qualifying countries payment upon delivery with Econt. Order payments are usually processed in real-time, however in case of technical issues we may manually process/re-enter orders that were unsuccessfully processed by the automatic payment system. Your use of our website constitutes an agreement to these policies.



Delivery

Orders received after 11am EET are usually processed and shipped from our warehouse on the next business day. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received and cleared.

Domestic and Worldwide Shipping

We ship Worldwide!

Note that once an order is shipped, we cannot be held responsible for delays or damages caused by the shipping carrier or during transit. In the unlikely case that your order is delayed or lost, we will work with you and the shipping carrier to assist you in resolving the situation. Orders can also be insured if such request is initiated by the customer.

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